Terms and Conditions

Refunds

Refunds are only considered if a garment arrives damaged, dirty, or unwearable.
Please check your garment on arrival and contact us immediately if it is not fit for purpose.
Refunds will not be provided for reasons such as incorrect sizing, change of mind, or personal preference.

You are responsible for any damage during your rental period, including stains, tears, or other issues.
Repairable damage will incur fees depending on the repair costs and severity.
If a garment is lost or irreparably damaged, you will be required to pay the full replacement cost (RRP). Rental fees cannot be credited towards this cost.
Replacement payments must be made within 7 days. Failure to do so may result in legal action or debt collection, and you will be liable for all related fees.
Damaged garments must be returned and cannot be kept. Please avoid washing marked items, as this can increase repair costs.

Shipping is available for a $10 fee. All rentals must be returned via post on a Monday.
Once dispatched, Charlotte’s Collection is not responsible for postal delays. If your garment does not arrive in time due to courier issues, no refunds or store credit will be issued.
Customers must ensure all shipping details are correct. If incorrect details lead to delivery issues, you will be responsible for the cost of the garment.